The Violin Box membership program is a free loyalty program. Your tier is earned automatically based on your lifetime spend on the Platform: there is no fee, no subscription and no recurring charge. This Policy supplements the Terms of Use & Sale, the Sample License Agreement (EULA) and the Privacy Policy, which continue to apply to every purchase, including Vault purchases.

1. Tiers and benefits

Bronze (lifetime spend $100+): 5% off all samples & kits.
Silver (lifetime spend $300+): 10% off all samples & kits · priority email support (24h reply target).
Gold (lifetime spend $700+): 15% off all samples & kits · early access to every new kit (48h before public release) · Vault access: 1 Vault kit per month.
Platinum (lifetime spend $1,250+): 20% off all samples & kits · Vault access: 3 Vault kits per month · first access to limited custom-work slots · 10% off all custom-work packages, permanently.

Benefits attach to the tier held at the moment an order is placed and apply automatically at checkout.

2. How lifetime spend is calculated

2.1. Lifetime spend means the net amounts you have actually paid on completed orders on the Platform, after discounts and credits and excluding any taxes. Orders paid in a currency other than USD are converted into USD at the exchange rate applied by our payment processor (Stripe) on the payment date. Amounts paid for an order later converted into store credit under the Custom Recording License count toward lifetime spend once; purchases made with that credit do not count again.

2.2. Orders that are cancelled, withdrawn from or fully refunded do not count towards lifetime spend; if an order is refunded after a tier was reached, your lifetime spend is reduced accordingly and your tier may adjust for future orders. Benefits already applied to orders you have lawfully completed are not clawed back. Refunds granted at our discretion for a defective or non-functioning product, or for our own technical error, do not reduce your lifetime spend and do not affect your tier.

2.3. Tiers are linked to your account, are personal and non-transferable, and cannot be sold or shared.

3. How benefits work

3.1. Tier discounts apply to eligible products at checkout and are not retroactive.

3.2. Benefits have no cash value and cannot be exchanged for money.

3.3. Unless expressly stated otherwise on the Platform, discounts do not stack: where more than one discount could apply to an order (for example a tier discount and a promotional discount code or link), the highest single applicable discount applies.

4. The Vault

4.1. The Vault is a section of limited-run kits. Anyone can browse the Vault, but Vault kits can be purchased only by Gold and Platinum members.

4.2. Monthly allowance: Gold members may purchase up to 1 Vault kit per calendar month and Platinum members up to 3. The allowance resets at 00:00 UTC on the 1st of each month; unused allowance does not roll over.

4.3. Limited runs: each Vault kit is released as a fixed, limited number of licenses. The number remaining is displayed on the kit and reflects the actual number of licenses still available in that run. When a run is exhausted, the kit is permanently retired and will not be re-released or sold again on the Platform.

4.4. Vault kits are Products in the sense of the Terms of Use & Sale and are licensed under the Sample License Agreement in exactly the same way as any other kit. The withdrawal rules in Section 8 of the Terms of Use & Sale, and the Withdrawal Policy, apply to Vault purchases.

5. Fair use and abuse

Manipulating the program — including refund cycling to retain benefits, operating multiple accounts to multiply allowances, or reselling Vault access — may lead to adjustment of tier status, cancellation of unused benefits or suspension from the program. Licenses already granted for Products lawfully purchased survive in accordance with the EULA, except where the restrictions of the EULA (redistribution, AI training) have been breached, as established by the Company on the basis of reasonable evidence, which terminates the license automatically.

6. Changes and termination of the program

We may modify or discontinue the program, tiers, thresholds, benefits or Vault mechanics with effect for the future. Benefits applied to orders already placed are honoured. Material changes will be announced through the Platform.

7. Governing law and disputes

This Policy is governed by Romanian law. Disputes are subject to the competent Romanian courts. Nothing deprives a consumer of the protection of mandatory provisions of their country of habitual residence, including, where applicable, their right to bring proceedings before the courts of their place of domicile. Consumers may also refer the matter to a competent alternative dispute resolution (ADR) entity; in Romania, the National Authority for Consumer Protection (ANPC), at reclamatiisal.anpc.ro.

8. Contact

VIOLIN BOX S.R.L. — CUI 55210760 — Trade Register no. J2026044420008 — registered office: Bd. 1 Decembrie 1918 no. 29A, Sector 3, Bucharest, Romania — contact@theviolinbox.com · +40723138009.

9. Language versions

This Policy is also available in Romanian. For consumers having their habitual residence in Romania, the Romanian version is binding; in all other cases, in case of discrepancy, the English version shall prevail.