This Policy explains when you can withdraw from a purchase on The Violin Box platform (theviolinbox.com), operated by VIOLIN BOX S.R.L., how to do it and what happens next. It supplements Section 8 of the Terms of Use & Sale.

A digital withdrawal function is available directly on the Platform, easily accessible and prominently displayed, with automatic confirmation on a durable medium (Art. 11^1 OUG 34/2014). It is available even where the right of withdrawal is extinguished (downloaded digital content, completed custom orders). Section 5 describes how it works.

1. Right of withdrawal

Consumers generally have the right to withdraw from a distance contract within 14 calendar days, without giving reasons (OUG 34/2014). This right belongs to Consumers only — natural persons acting for purposes outside their trade, business, craft or profession. For digital content and services, the 14 days run from the day the contract is concluded (the order confirmation).

2. Exceptions for our products — and what you accept at checkout

2.1. Downloaded digital content (samples, kits, Vault kits). For samples and kits (digital content without a tangible medium), the right of withdrawal is extinguished once download begins, provided you gave prior express consent and acknowledged the loss of the right (Art. 16(m) OUG 34/2014). At checkout you give this consent by ticking: “Send my files through straight away. I understand that once the download starts, the 14-day right to withdraw no longer applies to them.” We confirm your consent in the order confirmation. Ticking the box means that you give up your 14-day right of withdrawal for the products whose download has begun; immediate delivery of digital content is only possible with this consent. The right is assessed per product: it is extinguished only for the products whose download has begun; other products in the same order may still be withdrawn. Until the download begins, the right of withdrawal remains available.

2.2. Custom recordings (services). Custom Recordings are services. By placing a custom order, a Consumer expressly requests that work begin within the 14-day withdrawal period; if the Consumer withdraws before completion, they pay an amount proportionate to the work performed and the balance is refunded; the right of withdrawal is extinguished once the finished files are delivered (Art. 16(a) and Art. 14(3) OUG 34/2014). At checkout you give this consent by ticking: “Please start on my piece right away. I understand that if I change my mind before it’s finished, I’ll pay for the work already done and get the rest back — and that once the final files are delivered, the 14-day right to withdraw no longer applies.” Ticking the box means that work starts immediately and that, once the finished files are delivered, you no longer have a right of withdrawal. The full terms are set out in the Custom Recording License.

2.3. Important: these exceptions do NOT exempt us from the digital withdrawal function. The function exists and is accessible; for a request concerning a product already downloaded or a custom order, the system confirms receipt and states the applicable regime — right extinguished (downloaded content; custom order fully performed) or withdrawal accepted with proportionate settlement (custom order in progress). The consents above are captured at checkout before download or the start of work, separately for each type of product.

3. How to exercise the right

Use the digital “Withdraw from contract here” function available in your account, on the order page, on the order-confirmation page, in the site footer and in order e-mails, or any other unequivocal statement sent to contact@theviolinbox.com. You will automatically receive an email acknowledgement, timestamped.

4. Refunds and effects

4.1. Where the right applies, we refund the sums received without undue delay and in any event within 14 days from the day we are informed of your withdrawal, via the same payment method. For custom recordings in progress, we refund the price minus the amount proportionate to the work performed.

4.2. For exempt products (above), no refund is due on withdrawal grounds; discretionary refunds (corrupt file, duplicate purchase, technical error) remain possible, as set out in the Terms of Use & Sale.

4.3. Where a withdrawal is accepted or a refund is granted, access to the refunded files in your account is suspended and, where applicable, your loyalty tier (in accordance with the Membership & Vault Policy) and any related promotional commission are adjusted.

5. How the withdrawal function works

A button/link labelled “Withdraw from contract here” (RO: „Retrageți-vă din contract aici”), in your language.
Easily accessible and prominently displayed: in your account, on each order page, on the order-confirmation page, in the site footer and via a secure link in every order e-mail. It remains available for the full 14 days from the order confirmation even where the right has been extinguished, and afterwards for information.
An online form with: name, email, order number, the products concerned, contact details; a “Confirm withdrawal” button.
Automatic confirmation on a durable medium (email), with the content of the request and date/time (timestamp).
Consents captured at checkout — the download waiver for digital content and the start-now consent for custom orders — with the same metadata as the other consents (version, timestamp, IP).
No false countdowns and no fictitious stock counters (Legea 363/2007, Annex 1 pt. 7); “X LEFT” counters reflect real stock.

6. Language versions

This Policy is also available in Romanian. For Consumers having their habitual residence in Romania, the Romanian version is binding; in all other cases, in case of discrepancy, the English version shall prevail.