Promoter Policy

These Terms set out the conditions under which VIOLIN BOX S.R.L. (the “Company”) pays fees to individuals enrolled in the Promotional Services program (the “Promoter”) for promotional services rendered to the Company through The Violin Box platform (theviolinbox.com, the “Platform”). Enrolment and acceptance of these Terms are conditions of participation.

1. Purpose

1.1. The Company pays the Promoter a fee for their promotional services, calculated on the first valid order of each new customer brought to the Platform through the Promoter’s unique promotional link, under the conditions set out below.

2. Promoter status

2.1. The program is open only to individuals (natural persons) aged 18 or over who are not tax resident in Romania. Persons acting through a company, sole proprietorship or any other business form are not admitted, and no invoice is issued or accepted; the fee is paid solely against a statement (Decont) prepared by the Company.

2.2. The Promoter acts as an individual providing promotional services to the Company, in a service-provider capacity for this contract, and not as a consumer. The Promoter is independent, is not an employee, agent, intermediary or representative of the Company and has no authority to bind it.

2.3. The Company reserves the right to refuse enrolment or payment to persons resident in jurisdictions subject to international sanctions (EU, UN, OFAC) or listed by the FATF as high-risk jurisdictions.

2.4. Upon enrolment, the Promoter provides the details needed for identification and payment and declares that the conditions above are met.

3. How the fee is earned

3.1. The fee is generated when a new customer, brought to the Platform via the Promoter’s unique promotional link, completes their first order and the refund period lapses. The refund period ends at the end of the 14th day after the day of the order confirmation or, for custom orders, on delivery of the final files, whichever is later. Only the first order of each new customer is attributed to the Promoter; later orders of the same customer generate no fee and no discount. Orders placed as a guest count too. A customer is identified by their account and by the email address used for the order: a customer who has already ordered under the same email address, with or without an account, is not a new customer. Free orders, such as the free kit, are not counted as orders under this article. For custom orders converted into store credit under the Custom Recording License, the fee is earned on the date of conversion.

3.2. The fee is 15% of the list price of the attributed order, excluding taxes, calculated before the customer discount is applied. Customers who order through the Promoter’s link receive a 10% discount on that first order, which can be combined with other discounts that apply to the order.

3.3. All Products and services on the Platform, including custom recordings, are eligible, unless stated otherwise within the program.

3.4. The attribution window is 30 days from the recorded click on the link; the first order must be placed within it. Where the customer also enters a creator code on that order, the link prevails: the code is not applied, the link discount applies and the fee is due to the Promoter. The Company may set caps and minimum payout thresholds, communicated within the program.

4. Payment

4.1. Payment is made solely by bank transfer or payment processor, never in cash.

4.2. Fees earned in a calendar month are paid on the 1st day of the following month, against the statement (Decont) prepared by the Company.

4.3. At the Promoter’s request, earned fees may be taken as store credit instead of a payment. Store credit is issued as a single-use discount code for the amount converted, less any tax that the Company is required to withhold on it under Romanian law, applied as a discount on the price of a future order on the Platform; any part not used in that order is not carried over. Store credit has no cash value, is non-refundable, including when the order on which it was used is refunded, unless the law requires otherwise, and cannot be converted back into money. Store credit can be used together with any other discount that applies to the order.

4.4. Fees are calculated and paid in US dollars (USD); any transfer costs are borne by the Promoter and deducted from the payout.

4.5. Fees that are not collected — by payment or by conversion into store credit — within 3 months from the date each fee was earned are forfeited. The Company sends an informative email before the expiry of this period.

4.6. Where an attributed order is refunded or charged back after the fee has been generated, the fee is cancelled (or, for a partial refund or chargeback, reduced accordingly) or, if it has already been paid or converted, the corresponding amount is deducted from future fees or store credit or, failing that, is repayable by the Promoter.

5. Taxes

5.1. Each Promoter is solely responsible for the tax obligations on the fees received, in their jurisdiction of residence.

5.2. The Promoter declares that they are not tax resident in Romania, that the promotional activity is carried out from outside Romania and that they are tax resident in the declared country.

5.3. Where Romanian law requires tax to be withheld on the fees, the Company withholds and remits it, paying the net amount and showing the withholding on the statement; the Promoter may present a certificate of tax residence to apply the rate of a double-tax treaty, where relevant.

5.4. The fee does not include VAT, the Promoter acting as a private individual.

6. Promotion rules and anti-abuse

6.1. The following are prohibited: purchases made by the Promoter through their own link, fake accounts, artificial traffic, and any scheme to generate fees without genuine customers.

6.2. Paid advertising (including bidding on the Company’s brand names or trademarks as keywords, and paid placements) is not permitted unless agreed with the Company in writing.

6.3. The Promoter complies with applicable laws and with the rules of the platforms used, and does not make misleading statements about the Products or the Company.

6.4. The Company may cancel fees obtained in breach of these Terms and may remove the Promoter from the program.

7. Personal data

7.1. The Promoter’s data is processed under the Platform’s Privacy Policy, for administering the program and meeting legal obligations.

8. Changes and termination

8.1. The Company may amend or terminate the program, with effect for the future; fees already earned remain payable.

8.2. The Promoter may withdraw from the program at any time.

9. Governing law

9.1. These Terms are governed by Romanian law; disputes fall under the competent Romanian courts.

10. Acceptance

10.1. By enrolling in the program, the Promoter declares that they have read and accept these Terms (click-wrap acceptance), by ticking: “I confirm I am acting as an individual providing promotional services to VIOLIN BOX S.R.L. under Romanian law, and I am solely responsible for any tax or legal obligations this creates in my own country. I accept the Promotional Services Terms.”

11. Language versions and contact

11.1. These Terms are drafted in English; a Romanian version is available for reference. In case of discrepancy, the English version shall prevail.

11.2. Contact: [email protected] · +40 723 138 009.